I collaborate on technology, research, and communities which empower people to become more creative, more effective, and more informed. I'm a PhD candidate at the MIT Media Lab Center for Civic Media and an affiliate at the Berkman-Klein Center at Harvard.
Having heard an excellent talk in early 2008 by the team at EGov+ in Denmark, I have developed an ongoing interest in the use of document-rich collaborative timelines to help citizens and bureaucracies coordinate paperwork-intences processes.
I gave a talk about "timelines for casework collaboration" in 2008 at BarCamp Transparency in Oxford.
Since then, I have prototyped this approach with my own immigration application in the UK. Toward a more complete test, I have negotiated a memorandum of understanding with a German university to do a trial in the EU, and we're currently looking for a local government and grant funding to take this project forward.
Update, Dec 2012. Having moved to Boston to join the Center for Civic Media, I no longer had time to pursue this project. In retrospect, I would probably try to re-imagine this project with more accessible technology.